Frequently Asked Questions

Find answers to common questions about selling books and games

Getting Started

Getting started is simple:

  1. Create a free account (takes less than 2 minutes)
  2. Start scanning ISBNs (books) or UPC barcodes (games)
  3. Review your basket and submit your trade
  4. We'll arrange collection and pay you on the day

You can even start scanning items on the homepage without logging in - your basket will be saved when you create an account!

No! Registration is completely free. There are no hidden fees, subscription costs, or charges. You only get paid when we collect your items.

No special equipment needed! You can simply type the ISBN or UPC numbers into our website. However, if you have a handheld barcode scanner, it will speed up the process - just scan and the number appears in the input field.

Pricing & Payments

Our prices are based on real-time Amazon market data and typically offer up to 2× more than competitors like Webuybooks or World of Books.

Pricing factors include:

  • Current Amazon selling price
  • Sales rank (demand)
  • Item condition
  • Market fees and costs

Use our instant quote tool to see exactly what your items are worth before you commit.

Yes, absolutely! Unlike other book buyers who make you wait weeks, we pay by card on collection. Our driver will process the card payment at your till when collecting the items. Please inform your till staff of the expected payment amount, or print a pricing label to attach to the boxes for easy processing.

No hidden fees whatsoever. The price you see when you scan is the price you get paid by card on collection. We don't charge for collection, processing, or payment fees. Complete transparency.

Items We Accept

To submit an trade, you must have:

  • Minimum 10 items in your basket
  • Minimum £5.00 total value

Why these minimums?

  • Collection costs are significant (driver time, fuel, etc.)
  • Processing fewer items isn't economically viable for either party
  • This ensures we can maintain our higher payout rates

Tip: These minimums are easy to reach for charity shops with regular donations. Most trades we receive have 50+ items!

We purchase a wide range of books with ISBN numbers:
  • Fiction and non-fiction
  • Textbooks and academic books
  • Children's books
  • Cookbooks and DIY guides
  • Biographies and memoirs
  • Ex-library books

Books must have an ISBN and be in good readable condition. See our Condition Guide for details.

We accept games for all major platforms:
  • PlayStation (all generations: PS1, PS2, PS3, PS4, PS5)
  • Xbox (all generations: Original, 360, One, Series X/S)
  • Nintendo (Switch, Wii U, Wii, DS, 3DS, GameCube)
  • PC games (with original packaging)

Games must be in working condition with original case and UPC barcode.

For collection services, we typically require a minimum of 50 items. However, we're flexible for charity partners and can discuss arrangements based on your specific needs. Contact us if you have fewer items.

Yes! When you scan a duplicate item, our system will ask you to confirm that you have multiple copies. This is common with charity shops receiving popular titles.

Collection & Logistics

  1. Submit your trade through our website
  2. Note your Trade Number (e.g., Trade #7)
  3. Write your Trade Number on each box with a permanent marker
  4. Mark your trade as "ready for collection" when packaged
  5. We'll arrange collection at a convenient time
  6. Payment is processed by card on collection day

We work around your schedule and can arrange collections at times that suit your charity shop.

Yes, we serve charity shops across the entire UK! We offer two collection methods:

Standard Collection
For locations within 20 miles of TN9 1ST
Free collection at your location, same-day payment
Evri Drop-off
For all other UK locations
We provide prepaid label - you drop off at Evri point

No matter where you are in the UK, there are no collection charges for you.

Our driver will process the card payment at your till when collecting the items. To make this quick and easy:

  • Option 1: Inform your till staff of the expected payment amount before collection
  • Option 2: Print a pricing label showing the amount and attach it to the boxes for till staff to scan

You'll receive a confirmation email with the exact amount before collection day. The payment is processed immediately at your till - no waiting for bank transfers!

  • Use sturdy cardboard boxes
  • Each box must weigh no more than 15kg
  • Maximum box dimensions: 64cm x 41cm x 38cm (Length x Width x Height)
  • Write your Trade Number clearly on each box with a permanent marker (e.g., "Trade #7")
  • For out-of-area customers: Write Trade Number AND attach your Evri label to each box
  • Keep boxes sealed and secure
Important: Boxes exceeding 15kg or the maximum dimensions will be rejected by the courier.

Important: Items that fail quality control will be rejected and NOT returned. We do not cover return postage for rejected items.

Why items get rejected:

  • Missing or torn pages
  • Water damage or mold
  • Excessive writing or highlighting
  • Severe structural damage (broken spines, detached covers)
  • Strong odors (smoke, dampness)
  • ISBN/UPC doesn't match what was scanned
  • Missing dust jackets or supplements
  • Heavily scratched or broken discs

What happens:

  1. We inspect all items upon receipt
  2. If an item doesn't meet our standards, it's rejected
  3. You'll receive an email explaining the rejection reason
  4. Payment is adjusted to exclude rejected items
  5. Rejected items are NOT returned or available for collection

To avoid rejections: Please carefully review our Condition Guidelines before sending items.

Technical Questions

ISBN (International Standard Book Number): Used for books. Usually 10 or 13 digits found on the back cover near the barcode.

UPC (Universal Product Code): Used for video games and other products. Usually 12 digits found on the back of game cases.

Our system accepts both types of barcodes automatically.

This can happen for several reasons:
  • The ISBN/UPC is not in Amazon's database
  • The item is very old or out of print
  • You may have scanned a category code instead of the product barcode
  • The barcode might be incorrect or damaged

Try checking the barcode is correct or skip that item and continue scanning others.

Yes! You can remove items from your basket at any time before submitting your trade. Simply go to your basket and click the remove button next to any item you want to delete.

Still Have Questions?

Can't find the answer you're looking for? Our friendly team is here to help.

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